You can collect your parcel from a local depot nearest to the delivery address in most cases. Please contact us via our Virtual Agent or on 1300 361 000 to connect with one of our friendly Customer Support Team members via our messaging channel for assistance.
PLEASE NOTE: Depot collections may add a 1-2 business day delay to receiving your parcel. This is because parcels cannot be stopped while still in transit and will need to reach the delivery depot or courier first.
Hint:
- You will be required to bring along a photo ID for collection.
- You have 5 business days from confirmation that the parcel is ready, to complete collection.