This means we are unable to complete your delivery due to incorrect or insufficient address and/or delivery information on the parcel. In most cases, the address may be missing a unit or apartment number, or an incorrect suburb or state was selected.
Please contact us via our Virtual Agent, or on 1300 361 000 to connect with one of our friendly Customer Support Team members via our messaging channel.
Hint:
- Our business hours are 8.00am to 5.30pm, Monday through to Friday, excepting public holidays.