If you have a tracking number, our friendly Customer Support Team will be able to provide a proof of delivery. If the parcel was left safe at the address, our delivery process is that we capture a photo of where the parcel was left. For our “signature required” service, a signature along with a first name is obtained.
This information can be shared via email to either the sender or the receiver of the parcel.
Please contact us via our Virtual Agent or on 1300 361 000 to connect with one of our friendly Customer Support Team members via our messaging channel.