A return to sender can be processed at any stage of the parcel journey before a delivery is completed.
If you are the receiver of the parcel and you wish to have an in-transit parcel returned, please contact your sender for further assistance.
If you are the account holder of the parcel, please connect with our Virtual Agent, or with one of our Customer Support Team members via our messaging channel by dialling 1300 361 000, Monday through to Friday, 8.00am to 5.30pm, excepting public holidays.