Reasons why you have received only part of your shipment or order may include:
- The sender has shipped some of the items separately. If all item/s on your tracking number have scanning and have been delivered, please contact your sender for further information.
- The sender is yet to release some items for delivery. If some items have no further scans after “shipping information received from shipper”, this will usually mean that we are yet to receive such items. Please contact your sender for further information.
- On occasion, a consignment of multiple items may split in transit resulting in varying delivery times.
If we can assist you with an estimate time of delivery of such items, please connect with our Virtual Agent, or with one of our friendly Customer Support Team members via our messaging channel by dialling 1300 361 000, Monday through to Friday, 8.00am to 5.30pm, excepting public holidays.