Customer Support
Our Customer Support Team are trained, skilled and experienced in providing you with the guidance and support you need to achieve the best outcomes for you. You can connect with us via our Virtual Agent 24/7. If our Virtual Agent is unable to assist, you will be transferred to one of our messaging agents during business hours, or be able to lodge an enquiry after hours, by giving us a few details. You can also contact us via 1300 361 000 to connect with one of our Customer Support Team members via our messaging channel, during our operating hours.
Operating Hours
Our customer care team are available to support you Monday through to Friday, from 8.00am to 5.30pm local time. We do not operate on public holidays.
Help Centre
With a vast library of relevant articles, our Help Centre is designed to provide you with instant answers, solutions and step by step guidance. Use the search functionality to easily bring up articles related to your question or query.
Feedback
At CouriersPlease, we strive to continuously improve and enhance our service offerings and our customer experience. While your positive feedback helps us celebrate our successes, your honest insights and comments when something does not go as planned, help us better understand your needs and expectations.
Please use our “feedback” option available on our Virtual Agent. Simply click on “something else” to see the “feedback” option.