How do I get proof of delivery for my parcel?

If you have your consignment number, you can view or request Proof of Delivery (POD) once your parcel has been delivered.

If you are a sender with access to the EDI Gateway

Track the consignment number in the EDI Gateway. The POD will be available once the parcel has been delivered.

If you are the receiver

Check your delivery notification email for the available Proof of Delivery details.

If a delivery photo is available, please allow up to 1 hour after delivery for the photo to appear.

If you cannot locate the POD or need further information about the delivery, please contact our Support team and provide your consignment number.

What does Proof of Delivery include?

Depending on the delivery type, the POD may include:

• Authority to Leave (ATL): a photo showing where the parcel was left.
• Signature required: the name and signature recorded when the parcel was accepted.