Contact us

You can find answers to many common questions in our Help Centre, including information about tracking, redelivery, parcel collection and sending parcels.

Parcel enquiries

Before contacting our Support team, check the latest status of your parcel using our tracking page: https://www.couriersplease.com.au/tools-track.

If you still need assistance, please have your consignment number ready when contacting our Support team.

Missed deliveries

If a delivery attempt has been made, you may be able to arrange a redelivery online using our redelivery page: https://www.couriersplease.com.au/book/redelivery.

Sales and business enquiries

If you're interested in regularly sending parcels with CouriersPlease or discussing a business shipping solution, contact our Sales team.

Franchising enquiries

If you're interested in becoming a CouriersPlease Franchise Partner, visit our Franchising page to learn more and submit an enquiry.

Need further help?

If your enquiry is not covered in our Help Centre, please contact our Support team and provide as much information as possible.

If your enquiry relates to a parcel, include your consignment number so we can assist you more efficiently.