What are pre-paid coupons and satchels?

CouriersPlease pre-paid coupons and satchels are a convenient option for sending parcels locally, regionally or interstate.

They may be particularly useful for customers who prefer a non-digital booking option.

How can I purchase pre-paid coupons or satchels?

Books of pre-paid coupons and packs of satchels can be purchased directly from your local CouriersPlease courier.

How do I book a pickup?

If you are a registered pre-paid customer, you can book a pickup by calling 1300 361 000 and following the prompts.

You can also book a pre-paid coupon pickup through our online booking portal.

Can pre-paid coupons or satchels be refunded or replaced?

If you have unused pre-paid CouriersPlease coupons or satchels and would like to request a refund, contact our support team with the coupon or satchel details and the reason for your request.

Our team will review the request and confirm the outcome.

Please note that lost coupons or satchels cannot be replaced or refunded.