How do I request a refund?

How you request a refund depends on where your delivery was booked.

I booked directly with CouriersPlease
If your delivery was booked directly with CouriersPlease, please contact our Support team to submit a refund request.

Please provide:

• Your tracking or consignment number
• The reason you are requesting a refund

Our Support team will review your booking and the reason provided to determine whether your request is eligible for a refund.

I booked through a third-party platform
If your delivery was booked through a third-party platform, please contact the platform you booked with directly for assistance with your refund request.