Helping Sendle Customers transition smoothly and keeping your deliveries moving.

CouriersPlease: Supporting Sendle customers with reliable shipping solutions.

Following Sendle’s recent business closure, CouriersPlease is supporting impacted customers with immediate shipping solutions and flexible options to help you continue delivering without disruption.

What services does CouriersPlease offer?

CouriersPlease provides a national delivery network, including:

• Metro, regional, and interstate deliveries
• Authority to Leave (ATL) options
• Signature-required services
• Scalable solutions for eCommerce and B2B shippers

Service availability may vary by location and volume profile.

You can also call us on 1300 361 000 and select option 5 to speak with our Sales/Account Support team.
 

What is the fastest way to start shipping?

If you need to ship right away, we recommend:

• CPDirect – Create an account and start booking shipments online
  https://cpdirect.couriersplease.com.au/login/

This option requires no technical setup and is ideal for small to medium shipping volumes. CPDirect is for customers that require no integration API & TP platforms, please refer to our new business team for more information: newbusiness@couriersplease.com.au 

Have a higher volume of parcels to ship?

Yes. CouriersPlease has a team on standby to assist impacted Sendle customers and can assist with:

• Account setup
• Integration guidance
• Volume assessment
• Onboarding support

Contact newbusiness@couriersplease.com.au to begin.

Do I need a contract to ship with CouriersPlease?

No immediate contract is required to start shipping via CPDirect.
For API solutions, commercial terms may apply depending on volume and service requirements. These will be discussed during onboarding.

Can I integrate CouriersPlease with my existing systems?

Yes. CouriersPlease offers API integration for businesses that require:

• Automated label creation
• Rate lookups
• Booking and tracking integration
• Scalable, high-volume shipping workflows

To discuss API access, contact our New Business Team at:
newbusiness@couriersplease.com.au

What happens if my Sendle parcel has already been picked up by CouriersPlease?

If your parcel was collected and entered the CouriersPlease network prior to Sendle’s business closure, it is securely within our care and will be delivered. Our teams are actively managing deliveries to ensure customers experience minimal disruption.

For any enquiries or assistance, please contact our New Business Team at newbusiness@couriersplease.com.au. We are actively supporting Sendle customers and are here to help assess your needs, answer questions, and guide you through the most suitable shipping options.

Can CouriersPlease process a refund for a Sendle parcel?

No. If your parcel was booked through a third-party agent, such as Sendle, any refund requests should be made directly with that third party. This also applies to parcels requiring Parcel Protect claims.

CouriersPlease can only investigate refunds for parcels that were booked directly with us.