Why is my delivery delayed?

There are several common reasons a delivery may take longer than expected. Here's what to check.

First, check the estimated delivery date for your parcel. Deliveries travelling interstate or to regional locations may have longer transit times due to the distance involved.

Has your parcel arrived in our network?

If your tracking only shows a manifested status, this means the shipment information has been received but the parcel has not yet been scanned into the CouriersPlease network.

Please contact the sender to confirm that the parcel has been dispatched to us.

Delivery partner handoff

In some outer metropolitan and regional areas, a CouriersPlease delivery partner may assist with the final stage of your delivery. This may add additional transit time while the parcel is transferred between networks.

Address or access issues

Incorrect, incomplete or missing delivery information can cause delays.

Check that your delivery details are correct and include any relevant access information, such as:

• Unit or apartment numbers
• Gate or access codes
• Business opening hours
  

Peak periods or unexpected events

Delivery times may also be affected by:

• Peak delivery periods
• Severe weather
• Road closures
• Transport or network disruptions

What to do next
Check the latest status of your parcel using our tracking page.

If your parcel has passed its estimated delivery date and there has been no recent tracking update, please contact our Support team for further assistance.