How do I lodge a claim for a damaged parcel?

If your parcel arrived damaged, follow the steps below to lodge a claim.

If you are the receiver
Please contact the sender directly. The sender or account holder will need to lodge the claim with CouriersPlease.

Before lodging a claim
Take clear photos of:

• The damaged item
• The parcel packaging
• Any visible damage to the parcel

When does a claim need to be lodged?
Claims for damaged parcels must be lodged within 14 business days of delivery.

Claims submitted outside this timeframe may not be accepted.

Parcel Protect cover
Eligible domestic shipments automatically receive complimentary Parcel Protect cover of up to AUD $1,000.

The first AUD $100 of an eligible claim is not covered.

For full terms, conditions and exclusions, refer to our Parcel Protect Domestic Cover information.

How to lodge a claim
If you are a CouriersPlease account holder, or you booked and paid for the delivery directly through our website, you can lodge a Parcel Protect claim.