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CouriersPlease Help Centre
I'm a Receiver
Delivered Parcel
Delivered Parcel
Proof of Delivery (POD)
How do I request proof of delivery?
Missing Parcel
Why have I only received part of my delivery?
Why does the tracking status read as “delivered”, when I have not received my parcel?
Wrong Address
Has my parcel been delivered to the wrong address?
Why have I received someone else’s parcel?
Damaged Parcel
How do I lodge a claim for a damaged parcel?
Feedback
How can I pass on feedback?
What do I do if my parcel contains incorrect, or missing items?