If you have received a parcel that is not addressed to you, we apologise for the inconvenience. We are committed to resolving this as quickly as possible and will arrange to recover the incorrectly delivered parcel.
How to arrange for the parcel to be retrieved
Contact our support team to start a parcel retrieval request. To process the request, you will need to provide:
- The consignment number on the parcel
- The address where the parcel was delivered and can be collected from
Once we have these details, we can arrange for the parcel to be retrieved.
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