What should I do if I've received someone else's parcel?

If you have received a parcel that is not addressed to you, we can arrange to retrieve it and get it to the right recipient as quickly as possible.

How to arrange for the parcel to be retrieved
Contact our support team to start a parcel retrieval request. To process the request, you will need to provide:

• The consignment number on the parcel
• The address where the parcel was delivered and can be collected from

Once we have these details, we can arrange for the parcel to be retrieved.