If no one will be available to receive your parcel, you may be able to request Authority to Leave (ATL) so the courier can leave it in a suitable safe location.
How do I request Authority to Leave?
If the option is available in your CouriersPlease delivery notification, follow the link provided and select the available Authority to Leave option.
If you did not receive a notification or the option is not available, the sender or receiver can contact our Support team to request Authority to Leave.
Please have your consignment number and preferred safe-place instructions ready.
Your request needs to be applied to the parcel before it takes effect, so please wait for confirmation before assuming the delivery preference has been updated.
What if my parcel currently requires a signature?
If you would prefer the parcel to be left without a signature, the sender or receiver can request Authority to Leave before delivery.
Where the option is not available through your delivery notification, contact our Support team with your consignment number and preferred safe-place instructions.
Even where Authority to Leave has been requested, the courier will only leave the parcel where they consider there is a suitable safe location.
What if there is no safe place to leave my parcel?
If the courier determines that there is no suitable safe location, the parcel may not be left even where Authority to Leave has been requested.
Examples may include:
- Apartments or units where there is no secure place to leave the parcel
- Front doors with busy street frontage
- Locations where the parcel would be exposed or easily accessible to the public
What to do next
Check your CouriersPlease delivery notification for available delivery preferences.
If you cannot update your preference there, contact our Support team with your consignment number and safe-place instructions before delivery.
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