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CouriersPlease Help Centre
I'm a Receiver
Delivery Options
Delivery Options
Authority To Leave (ATL)
Can the courier leave my parcel if I'm not there to receive it?
What if I'm not available to sign for my parcel?
Redirection
Can I change my delivery address?
Our Depots & Collection Points
Where are your depot locations?
What are Collection Points and how do I find one near me?
Can I collect my parcel from a depot?
Return To Sender (RTS)
How do I stop and return a parcel before it's delivered?
How can I get my pin code to pick up my parcel from a Collection Point?
Can someone else sign for my parcel?