How do I request a return to sender (RTS)?

You can request a return before your parcel is delivered.

If you're the receiver
Contact the sender or retailer you ordered from, and ask them to arrange the return with us. You can also request the parcel to be returned by contacting our support team directly, or by not accepting the parcel at the point of delivery.

If you're the sender

EDI Gateway senders
Request the parcel to be returned through the EDI Gateway. Refer to your EDI Gateway User Guide for instructions on using the EDI RTS function.

Non-EDI senders
If you used a pre-paid coupon, satchel, or booked through the CouriersPlease website, contact our support team to request a parcel stop and recall.

Delivery to regional areas
Return to sender (RTS) is not always guaranteed for deliveries to regional or remote areas.