Yes, a parcel may be redirected to a different delivery address. However, redirection is not guaranteed, as the parcel must first be located and successfully isolated for redirection.
Redirection may also result in delivery delays and additional costs to the sender.
Only the sender or account holder can request a redirection to a different address. If you are the receiver, please contact the sender and ask them to arrange the redirection on your behalf.
If the delivery address is incorrect or incomplete
If the existing delivery address is missing information, such as a unit number or access details, please contact our Support team as soon as possible and provide the correct information.
Updating missing delivery information is different from redirecting the parcel to a new address.
Signature-required deliveries
If your parcel requires a signature, your delivery notification may provide an option to redirect the parcel to an alternate address.
If this option is available, follow the link in your delivery notification and complete the prompts.
Alternatives to redirection
Depending on the parcel and its current location, arranging a depot collection or collection from an available Collection Point may be a faster option than redirecting the parcel.
Please contact our Support team if you need help with the available options for your parcel.
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