How do I get my PIN code to collect a parcel from a collection point?

If your sender shared your contact details with CouriersPlease, you will receive an email or SMS containing your unique PIN code and information about where to collect your parcel.

If you haven't received your PIN code

1. Track your parcel using our tracking page.
2. Check that the parcel status shows Ready for Collection.
3. If your parcel is ready for collection but you haven't received your PIN, you can request it from Hubbed, our collection point partner: https://hubbed.com/getpin/

Where is my collection point?
Your collection point address is shown on the CouriersPlease tracking page once your parcel is assigned to a location: https://www.couriersplease.com.au/tools-track