When a parcel is delivered, the delivery scan may include GPS location data from the courier's scanner. We can use this information, together with other proof of delivery details, to help confirm whether the parcel was delivered to the correct location.
GPS information is reviewed together with other proof of delivery details, such as the delivery time, photo, signature, and delivery instructions.
If your parcel shows as delivered
Check the proof of delivery in your delivery notification and look around any safe locations at the property. Also check whether someone at the address, reception, or building management accepted the parcel.
If you still cannot locate your parcel, or the delivery details do not match what occurred, contact our support team and provide your consignment number so we can investigate further.
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