I didn’t receive any alerts or notifications

We understand it can be frustrating when you're not getting updates about your parcel! We aim to keep you informed every step of the way, sending notifications at key milestones if your sender has provided your email address.

There are a few common reasons why you might not have received these updates:

• Your notification settings: You might not be signed up to receive notifications, or the alerts for this specific item may not be switched on in your tracking preferences.
• Junk or spam folders: Sometimes, our emails can accidentally end up in your junk or spam folders. Please check these folders in your email account.
• We might not have your email: If your sender didn't provide us with your email address, we wouldn't be able to send you direct notifications.

Hint:

• You can always get the latest updates on your parcel from our Tracking tool.
• If you've checked these points and still need help, please use our Virtual Agent and choose 'Assistance with Delivery' to connect with us.