Why does my parcel have no recent updates?

Your parcel may still be in transit even if there haven't been any recent tracking updates.

There are a few common reasons why there may be a gap between scans.

Scanning points during transit

Tracking updates appear as your parcel reaches key points in our delivery network.

For regional or interstate deliveries, there may be several days between tracking updates depending on the distance the parcel is travelling.

Delivery partner handoff

In some outer metropolitan and regional areas, a CouriersPlease delivery partner may assist with your delivery.

Tracking updates may take longer to appear while the parcel is transferred between delivery networks.

Peak periods or unexpected events

Tracking and delivery times may also be affected by:

• Peak delivery periods
• Severe weather
• Road or transport disruptions
• Other network disruptions
   

What to do next

Check the latest status and estimated delivery date for your parcel using our tracking page.

You can also check our news and service updates for any disruptions that may be affecting deliveries in your area.

If your parcel has passed its estimated delivery date and there has been no recent tracking update, please contact our Support team for further assistance.

If your parcel only shows "Manifested"

If your tracking only shows a Manifested status, this means we have received the shipment information but the parcel has not yet been scanned into the CouriersPlease network.

Please contact the sender to confirm that the parcel has been dispatched to us.

If the sender has confirmed that the parcel was collected by CouriersPlease, but tracking still only shows Manifested, please contact our Support team and provide your consignment number so we can investigate.