If you have received a parcel that is not addressed to you, we apologise for the inconvenience. We are committed to resolving this as quickly as possible and will arrange to recover the incorrectly delivered parcel.
Please reach out to us via our Virtual Assistant, and we’ll coordinate the next steps to ensure the item is retrieved and delivered to the appropriate recipient. Thank you for your patience and understanding.
Hint:
- Simply type in 'received someone else’s parcel' into our Virtual Assistant and we will investigate.