What should I do if a delivery caused damage to my property?

If you believe a CouriersPlease delivery caused damage to your property, please contact our Support team as soon as possible so the incident can be reviewed.

What to provide

Please provide:

• Your consignment number, if available
• The delivery address
• The date and approximate time of the incident
• A description of what happened
• Clear photos or video of the damage where available
• Your email address
• Your phone number

Where it is safe and practical to do so, keep any relevant evidence and take photos of the damage before repairs are completed.

What happens next

Our Support team will review the information provided and confirm the relevant delivery details.

Once the incident has been reviewed and confirmed, the Franchise Partner responsible for the delivery will contact you directly to discuss the damage and next steps.

Franchise Partners carry their own independent insurance, so any resolution relating to confirmed property damage may involve insurance coordination between the Franchise Partner and the relevant parties.