When will my parcel be picked up?

Pick-ups are normally completed within the next business day from the time of booking.

If your pick-up was booked less than 24 hours ago:
Your collection is still within the normal pick-up timeframe. No further action is required at this stage.

Make sure your parcel is packed, labelled, and ready for collection, and that the Franchise Partner can access the pick-up location.

If more than 24 hours have passed:
If your parcel has not been collected after the normal pick-up timeframe, contact our support team and provide your consignment number so we can assist with the next steps.