How do I cancel my pickup?

How you cancel your pickup depends on how the booking was made. 

I have a CouriersPlease account:

If your pickup is no longer required, you do not need to contact us to cancel it. 

Our couriers generally cannot be contacted while completing their optimised delivery and pickup routes. If the courier arrives and there are no goods available for collection, they will update the pickup accordingly. 

I booked a one-off job through the CouriersPlease website:

If you booked and paid for a one-off pickup through our website, please contact our Support team to request cancellation.

What happens after I cancel?

Once your pickup cancellation has been processed, no further collection is required. If the collection was already in progress when the cancellation was requested, a driver may still attend.

Our team will review the booking and assist with any applicable refund.