What should I do if my pick-up could not be completed because of address details?

A pick-up may be unsuccessful if the address is incomplete, incorrect, or difficult for the courier to access.

What to provide
Contact our support team with your consignment number and confirm the full pick-up address, including any relevant details such as:

• Unit, suite, or level number
• Business or building name
• Gate or access codes
• Parking or loading instructions
• Business opening hours

Once the details are confirmed, we can assist with arranging the next collection.