What happens if a courier attended but my parcel was not ready?

If our Franchise Partner attended your pick-up location but the parcel was not ready for collection, the pick-up will need to be rebooked.

How to rebook your pick-up:
Contact our support team and provide your consignment number. We will arrange the next available collection.

Before the next collection
Please make sure:

• Your parcel is packed and labelled.
• The parcel is ready before the courier arrives.

Any gate codes, parking information, business name, or opening hours should be provided to assist our Franchise Partner with the collection.