How do I arrange a redelivery?

If a delivery attempt has been made, you can arrange a redelivery online.

How to arrange a redelivery

1. Go to our redelivery page.
2. Enter your consignment number or redelivery card number.
3. Follow the prompts to select your preferred delivery option and confirm your redelivery.

You can also track your parcel on our tracking page. If a delivery attempt has been made, a redelivery link will be available in the tracking details.

The redelivery link is valid for 6 business days from the delivery attempt.

Redelivery options

When arranging your redelivery, you can:

• Select Authority to Leave (ATL) to have your parcel delivered without a signature.
• Add special delivery instructions to help the driver complete the delivery.

If the redelivery link has expired

If the 6-business-day period has passed, or you need further assistance arranging your redelivery, please contact our Support team.

If your parcel is at a Collection Point

If your parcel has been redirected to a Collection Point, it cannot be redelivered to your address and will need to be collected from the assigned location.