How many times can I arrange a redelivery?

You can arrange one redelivery attempt through our redelivery portal.

If the redelivery attempt is unsuccessful, your parcel will be returned to the local depot for further instructions.

What happens next?
If you need further assistance after an unsuccessful redelivery, please contact our Support team.

If you would like to collect the parcel from the depot, this must be arranged with our Support team before visiting.

How long will my parcel be held at the depot?
Parcels are generally held at the depot for up to 6 business days while waiting for further instructions.

If no further instructions are received within this time, the parcel may be returned to the sender.