How many times can I organise a redelivery?

You can organise one redelivery attempt through our portal. If a second delivery attempt is unsuccessful, your parcel will then be transferred to the local depot.

We generally hold parcels at our depot for 6 business days while we wait for further instructions. After that, they will be returned to the sender. 

Hint:

• If you need further assistance after an unsuccessful redelivery, or to discuss options for a parcel at the depot, please connect with us through our Virtual Agent and choose 'Assistance with Delivery'.