This means we are unable to complete your delivery because the parcel has incorrect or insufficient address details, or missing delivery information.
In most cases, the address may be missing a unit or apartment number, or access details.
Hint:
- Please use our Virtual Agent and choose 'Assistance with Delivery' to connect with us.
- Please provide the full delivery address and let us know the safe place where we can leave the parcel if no one is available to receive it.