What does "Parcel Requires Additional Address Information" mean?

This means we're unable to complete your delivery because the delivery address is incorrect, incomplete or missing information.

In most cases, this may be due to a missing unit or apartment number, or additional access details being required.

What to do next

Please contact our Support team and provide the full delivery address, including any unit, apartment or access details.

If no one will be available to receive the parcel, you can also provide a safe place where the parcel may be left, where applicable.