Even if Authority to Leave (ATL) or delivery instructions have been provided, the Franchise Partner may be unable to leave your parcel if there is no suitable safe location or if a signature is required.
Common reasons a parcel may not be left include:
- The delivery location is exposed or easily accessible to the public
- The address is an apartment or unit with no secure place to leave the parcel
- A signature is required for the delivery
- The delivery instructions cannot be completed safely
If you believe your delivery instructions should have been followed, please contact our Support team and provide your consignment number and the instructions you submitted.
If a delivery attempt has already been made, you can also arrange another delivery through our redelivery page.
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