If your parcel has not yet been delivered, you may be able to update your delivery preferences using the link in your CouriersPlease delivery notification.
Available options depend on the parcel and service selected by the sender and may include:
- Authority to Leave (ATL) in a safe location
- An alternate delivery address
- A nearby collection point
- Other delivery instructions available in your notification
Important
Delivery instructions cannot override a sender's signature requirement or be completed where the courier considers the location unsafe.
If you did not receive a delivery notification, contact our support team for assistance with the delivery options available for your parcel.
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