If your parcel has not yet been delivered, you may be able to update your delivery preferences using the link in your CouriersPlease delivery notification.
Available options depend on the parcel and service selected by the sender and may include:
- Authority to Leave (ATL) in a safe location
- An alternate delivery address
- A nearby collection point
- Other delivery instructions available in your notification
Authority to Leave
If you would like your parcel left without a signature, the sender or receiver can request Authority to Leave.
If the option is available in your delivery notification, follow the link provided to update your delivery preference.
If you did not receive a notification or the option is not available, contact our Support team with your consignment number and your preferred safe-place instructions.
Your request needs to be applied to the parcel before it takes effect, so please wait for confirmation before assuming the delivery preference has been updated.
Even where Authority to Leave has been requested, the courier will only leave the parcel where they consider there is a suitable safe location.
Other delivery preferences
Other options, such as an alternate delivery address or Collection Point, depend on the parcel and service.
If an option is available, follow the instructions in your delivery notification. If you did not receive a notification or the option you need is not available, contact our Support team for assistance.
What to do next
Have your consignment number ready and check your delivery notification for any available delivery preferences.
If you need help updating your instructions, contact our Support team before delivery
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