We aim to keep you informed at key milestones by sending email notifications, if your sender has provided your email address. If you haven't received these updates, here are the common reasons why.
We might not have your email address
If your sender didn't provide us with your email address, we are unable to send you direct notifications.
Junk or spam folders
Our emails can sometimes end up in your junk or spam folders. Check these folders in your email account.
Get the latest updates
You can always check the latest status of your parcel using our tracking tool: https://www.couriersplease.com.au/tools-track
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