Why haven't I received any alerts or notifications about my parcel?

If your sender provided your email address to CouriersPlease, you may receive email notifications at key stages of your parcel's journey.

If you haven't received any notifications, there are a few common reasons.

We may not have your email address

If the sender did not provide your email address when the shipment was booked, we may be unable to send you delivery notifications.

Check your junk or spam folder

CouriersPlease emails may sometimes be filtered into your junk or spam folder. Check these folders if you are expecting a notification.

Check your parcel status

You can check the latest status of your parcel at any time using our tracking page.