What if tracking shows an attempted delivery but I don't believe anyone attended?

We understand it can be frustrating when your tracking shows a delivery attempt that you did not see.

Before contacting us
Check your delivery notification and any redelivery card left at the address. Also check whether someone else at the property, reception, or building management may have spoken with the courier.

If you still believe the delivery attempt is incorrect
Contact our support team and provide your consignment number. Let us know the date of the disputed attempt and any relevant details about the property or access.

We can review our delivery records and investigate the attempt further.