What do the tracking statuses on my parcel mean?

Your tracking status shows where your parcel is in its delivery journey and what may need to happen next.

You can check the latest tracking information using our online tracking.

Tracking updates may not always appear immediately. This can occur while parcels are moving between facilities or have been transferred to one of our regional delivery partners.

Booking and collection
Shipment information received

• The sender has created the shipment and provided the parcel information to CouriersPlease.
• This does not necessarily mean we have received the physical parcel yet. Tracking will update once the parcel has been collected or enters our network.

Your parcel has been picked up

• Your parcel has been collected and has entered the delivery journey.
• Tracking will continue to update as it moves through our network.

Pickup attempt was unsuccessful

• A collection attempt could not be completed.
• If you are waiting to receive the parcel, please contact the sender for further information or to confirm when another collection will be arranged.

Moving through our network
Arrived at facility for processing

• Your parcel has arrived at one of our facilities and is being processed for the next stage of its journey.
• No action is required. Continue to monitor tracking for the latest update.

Processed at delivery centre

• Your parcel has been processed at a CouriersPlease delivery centre and is being prepared for its next movement.

In transit to delivery centre

• Your parcel is travelling between CouriersPlease facilities or towards the delivery centre responsible for the next stage of delivery.

Arrived at delivery centre

• Your parcel has arrived at the delivery centre responsible for the next stage of its journey.

On the way to our delivery partner

• Your parcel is being transferred to a delivery partner who will complete the next stage of the delivery.
• Tracking will update as further information becomes available.

In transit to regional delivery centre

• Your parcel has been transferred to one of our regional delivery partners.
• Tracking updates may take longer to appear while the parcel is moving through the delivery partner's network. A recent transfer to a regional partner is normal and does not necessarily mean the parcel has stopped moving.

Out for delivery
Onboard for delivery

• Your parcel has been loaded with a driver or franchise partner for delivery.
• No action is normally required. Continue to monitor tracking for the latest delivery update.

Delivery rescheduled for next business day

• Your parcel could not be delivered during the current delivery cycle and has been rescheduled for the next business day.
• Continue to monitor tracking for the latest update.

Delivery rescheduled

• Your parcel has been rescheduled for delivery on the date shown in tracking.

Resent for delivery

• Your parcel has been sent out for delivery again.
• Continue to monitor tracking for the latest delivery update.

Delivery attempts
Delivery attempted – Signature required

• A delivery was attempted, but the parcel could not be left because a signature was required.
• You can arrange another delivery using our redelivery portal. 

Delivery attempted – Signature required – Redirected to a collection point

• A delivery was attempted, but a signature was required and nobody was available to receive the parcel.
• Your parcel is being redirected to a nearby collection point. Collection details should become available in tracking within one business day.
• Wait until tracking confirms that the parcel is ready for collection before attending the collection point.

Delivery attempted – Unsafe to leave

• A delivery was attempted, but the driver was unable to find a suitable safe place to leave the parcel.
• You can arrange another delivery using our redelivery portal. 

Delivery attempted – Unsafe to leave – Sent to a collection point

• A delivery was attempted, but the parcel could not be safely left at the address.
• Your parcel is being sent to a nearby collection point. Collection details should become available in tracking within one business day.
• Wait until tracking confirms that the parcel is ready for collection before attending the collection point.

Delivery attempted – Business was closed

• A delivery was attempted while the business was closed.
• You can arrange another delivery using our redelivery portal. 

Delivery attempted – Age Verification Required

• The delivery could not be completed because the age or identification requirements for the parcel were not met.
• Contact our support team for assistance.

Delivery attempted – Additional address information required

• We were unable to complete the delivery because additional or corrected address information is required.
• Contact our support team with the full delivery address so we can review the next steps.

Unable to deliver

• We were unable to complete the delivery due to an issue that requires further review.
• Contact our support team for assistance.

Delivery attempted – Delivery refused by receiver

• The parcel was refused at the delivery address and is being returned to the sender.
• Continue to monitor tracking for updates on the return journey.

Collection points
Processing for collection at a nearby collection point

• Your parcel has arrived at a nearby collection point and is being processed.
• It is not yet ready for collection. Wait until tracking confirms that your parcel is ready before attending the collection point.

Pickup at Collection Point – Ready for collection

• Your parcel is ready to collect from the collection point shown in tracking.
• Bring the required identification and collection information when collecting your parcel.

Parcel has been collected from the collection point

• The parcel has been collected from the collection point shown in tracking.
• If you did not collect the parcel or do not recognise the collection, contact our support team.

Collection period expired – Return to sender in progress

• The parcel was not collected within the available collection period and is now being returned to the sender.
• Continue to monitor tracking for updates on the return journey.

Customer drop-off parcels
Received at Collection Point and awaiting collection by our driver

• Your parcel has been dropped off at the collection point shown in tracking and is waiting to be collected by a CouriersPlease driver.
• Tracking will update once it enters the next stage of the delivery journey.

Depot collection
Depot collection arranged

• Your parcel has been arranged for collection from a CouriersPlease depot.
• Wait until you have received confirmation and the required collection details before attending the depot.

Collected from Depot

• Your parcel has been collected from the CouriersPlease depot.
• If you do not recognise the collection, contact our support team.

Delivered
Delivered

• Tracking confirms that your parcel has been delivered.
• If you cannot locate the parcel, check the available Proof of Delivery information, the delivery location, safe places around the property and with anyone else who may have accepted the parcel.
• If you still cannot locate it, contact our support team as soon as possible.
• Delivery disputes must be reported within 14 business days of the last delivery scan so we have the best opportunity to investigate and, where possible, recover the parcel.

Delivered with Authority to Leave (ATL)

• Your parcel has been delivered without a signature under Authority to Leave and was left at the delivery location.
• Check the available delivery information and safe places around the property.
• If you cannot locate the parcel, contact our support team as soon as possible.

Return to Sender
Return to Sender In Progress

• Your parcel is being returned to the sender.
• Continue to monitor tracking for updates as the parcel moves through the return journey.
• Where a separate return consignment number has been provided, use that consignment number to track the return.

Incomplete shipment
Incomplete Shipment Received

• The shipment contains multiple parcels and not all items have arrived at our facility yet.
• Delivery will proceed once all parcels required for the shipment have arrived.
• Continue to monitor tracking for further updates.

Delivery instructions

• You may also see a tracking update when delivery instructions have been changed.

Delivery instructions – Rescheduled

• A new delivery date has been selected for your parcel. The updated date will be shown in tracking.

Delivery instructions – Collection point

• The parcel has been redirected to a collection point.
• Continue to monitor tracking until the collection location and ready-for-collection status are confirmed.

Delivery instructions – Leave with Neighbour

• Instructions have been provided to deliver the parcel to an eligible nearby address or neighbour.
• Continue to monitor tracking for the delivery outcome.

Delivery instructions – Authority to Leave (ATL)

• Authority to Leave has been provided for the parcel.
• This allows the parcel to be left in a suitable safe location where delivery requirements permit.

Delivery instructions – New delivery address

• A new delivery address has been requested for the parcel.
• This may affect the delivery timeframe. Continue to monitor tracking for further updates.

What to do next

If your parcel is still moving through our network, continue to monitor tracking for the latest update.

A parcel being outside its original expected delivery timeframe does not necessarily mean it has stopped moving. Recent tracking activity, including movement through a delivery centre, onboarding for delivery or transfer to a regional delivery partner, generally means the parcel is continuing through the delivery journey.

If there has been no recent tracking activity, the status does not clearly explain what is happening, or tracking asks you to contact us, our support team can assist.

Have your consignment number ready when contacting us.