Why is there no tracking information for my parcel?

If your consignment number shows no information when entered into our tracking tool, this is usually due to one of the following.

Incorrect consignment number

Check that you have entered the consignment number correctly and confirm that the parcel was sent with CouriersPlease.

Your sender’s order confirmation or dispatch notification may include your consignment number. If your email address was provided to CouriersPlease, you may also find it in one of our delivery notification emails.

We have not yet received the parcel information

The sender may have created your shipment, but the parcel information has not yet been received by our tracking system.

Please try tracking your parcel again after 1 business day.

Can't find your consignment number?

A consignment number is required for us to locate and track your parcel. We cannot track parcels using personal details such as your name or delivery address.

If you have your consignment number but tracking still shows no information or has not updated, contact our Support team and provide your consignment number so we can review it.