What should I do if my parcel shows as delivered but I haven't received it?

If your parcel is showing as Delivered but you haven't received it, check the following before contacting our Support team.

Check the delivery details

• Check the Proof of Delivery in your delivery notification. If a photo is available, it may show where the parcel was left.
• Check secure locations around your property where the parcel may have been left.
• Check whether someone at your address accepted the parcel on your behalf.
• Confirm that the delivery address provided for the parcel is correct.
• If you live in an apartment, check with your mailroom, building reception or concierge.
   

What to do next

If you still can't locate your parcel, or the Proof of Delivery appears to show a location you don't recognise, please contact our Support team and provide your consignment number so we can investigate further.

Delivery disputes must be reported within 14 business days of the last delivery scan. Reporting the issue as soon as possible gives us the best opportunity to investigate the delivery and, where possible, locate or recover the parcel.