What do I do if my parcel contains incorrect or missing items?

If your parcel arrives with missing or incorrect items, contact the sender or merchant directly, as they are responsible for the contents of your order.

CouriersPlease provides pickup and delivery services only and does not pick, pack or fulfil customer orders.

What to provide the sender

Before contacting the sender, check your order confirmation and have the following information ready:

• Your order number
• Details of the missing or incorrect items
• Supporting evidence, such as photos, where relevant