Why have I only received part of my delivery?

If your shipment contains more than one item, the parcels may not always arrive together.

There are a few reasons this can happen:

• The sender may have shipped some items separately.
• Some items may not yet have been handed over to CouriersPlease.
• A multi-item consignment may separate while in transit and arrive on different days.

What to do next
Check the tracking status for each item in your consignment.

If an item only shows shipment information received or manifested, contact the sender to confirm it has been handed over to CouriersPlease.

If the remaining item has entered our network but is delayed beyond its estimated delivery date, contact our support team and provide your consignment number.