What should I do if I have concerns about how my parcel was delivered?

If you believe the delivery process was not followed correctly, contact our support team so we can review the delivery.

Examples may include:

• A signature-required parcel being left without a signature
• A parcel being left in an unsafe location
• Delivery instructions not being followed
• Proof of delivery details that do not match what occurred

Before contacting us
Check your delivery notification and proof of delivery, including any delivery photo or signature.

What to provide
Please provide your consignment number, a description of your concern, and any supporting photos or information. We will review the available delivery records and follow up as required.